Career Opportunities - Now Recruiting
SERVICE ADVISOR APPRENTICESHIP – Full Time.
About us;
W.Milligan and Sons are a genuine family business who have been operating since 1966. Franchised to Ford for new cars and Service, we also sell used cars and vans, have a leasing arm, and provide vehicle accident repair/paintwork.
Our values are to treat customers and staff fairly, and focus on the highest quality professional service while maintaining a friendly non corporate approach.
We provide genuine job security and what we feel is a happy family environment in which to work. We have a small team who we look after to give the best possible working conditions, whilst minimizing stress. In our opinion, family comes first so we always try to be flexible to any family or personal circumstances. As a result, our staff are also very flexible and help cover one another to help the team when needed.
Job Specification - Service Advisor Apprentice
A brief description of the role is to be a liaison between the customer and the vehicle technicians. Booking in work, providing an accurate description of faults or requirements to the technicians, and communicating updates and final invoicing to the customer.
You will work alongside another service advisor and report to the Workshop Manager, who will help you learn the job and clarify what is expected of you.
Full training will be given.
Service advisor duties include;
- Dealing with customers face to face and over the phone.
- Taking a job booking and create a job on our Dealer Management System (DMS) electronic diary.
- Liaise with the technicians with any technical queries, and to help manage the booking diary effectively to maximize efficiency whilst making sure work can be done on time.
- Management of stock – including stock purchase, checking parts delivered, and entering up these details onto our D.M.S.
- Using our DMS to prepare job sheets and invoices.
- Connecting to the Ford Intranet to produce service schedules.
- Using Ford ETIS technical Information, and Microcat to provide quotes on parts, services, and to assist the technicians.
- General Administration.
- Ford Warranty administration.
- Bodywork estimates.
The successful applicant will be;
- Happy, positive, enthusiastic, likeable and confident.
- Self motivated, focused and a driven individual who understands the importance of customer service.
- Professional, hard working, flexible, loyal and committed with excellent communication skills.
- Computer literate. This is essential as the role will involve using a number of different IT systems.
- Ideally qualified to 5 GCSE’s at C or above (Levels 4 to 9).
- Experience in a similar role, and use of DMS Naviagtor would be a huge advantage but not essential as training will be given.
Terms and conditions
The job is located at our Service Dept, on Foundry Road Millom, LA18 4BW.
The working week is Monday to Friday from 0800 to 1630, but that may revert to 830 to 1700 in the future as these were our pre covid hours.
Salary and conditions are generous but wage will vary greatly depending on experience and skills, please contact us for a banding with regard to your skill level.
A pension scheme with employer contribution is in place.
All bank holidays are paid leave and 22 holidays are allowed on top.
There is an employee scheme for discounted new Ford cars for all your family, and an internal scheme for discounted cars and parts.
To apply please send a CV with a completed application form.
APPLICATION FORMS AVAILABLE BY emailing sales@wmilliganandsons.co.uk
Telephone contact for questions is 01229 772639 (Option 3) ask for Jonathan
Closing date is 31/01/2023
APPLICATIONS WILL BE TREATED IN THE STRICTEST CONFIDENCE